I trust my instincts I know that a feeling is sometimes more than just a feeling. Know when to offer encouragement. And believe every interaction has the power to be extraordinary. At Kaiser Permanente, I put these beliefs into practice. We are a team of health advocates. Not just helping those who need help, but caring for our patients proactively. I focus my knowledge and attention on guiding my patients toward better health and well-being—a mission I share with Kaiser Permanente. If you’re ready to practice health care the way you’ve always intended, this is the place to put your beliefs into practice. Join us in San Diego, California.
Telemedicine Specialist, RN (Bilingual)
A $1,000 Sign-on bonus may be available.
As a leader of the health care team, you will provide professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. You will demonstrate performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. In addition, you will need to remain flexible to changing systems and will be expected to demonstrate quality and effectiveness in work habits and clinical practice as well as treat co-workers, patients, families, and all members of the health care team with dignity and respect. The ability to work from home will be an available option after 6 - 12 months from hire date.
In this role, you will assess and triage patients via the telephone and will follow nursing protocols to identify the patient needs and appropriately advise the physician of unusual circumstances/abnormal conditions. You will collect data related to health history, using interviewing, questioning and listening skills and will utilize a computer system to identify pertinent information.
A current California RN license
Two years of recent (within the last four years) full-time equivalent experience in a call center, acute care, or ambulatory care setting
Knowledge of personal computer and operating systems, software, and mainframe systems
The ability to take and pass a call center simulation skills assessment
The ability to obtain any required out of state RN licensure within six months of hire
Bilingual (English/Spanish) Level III with the ability to successfully pass or have passed the bilingual test (within the last twelve months), or be active in the QBS program
The ability to navigate between various software and mainframe systems on a personal computer with an established operating system
Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills
The ability to perform multiple tasks and work in a fast-paced environment
The ability to work assigned shifts including weekend requirement
The ability to assess and triage patients via telephone, utilizing questioning and listening skills, and utilizing nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations
The ability to perform job functions independently
The ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift
Excellent customer service skills and problem-solving capabilities
A call center simulation assessment will be conducted which will evaluate the candidate’s ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask. This assessment is required for all internal and external candidates. The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RNs clinical role
For immediate consideration, please visit http://kp.org/careers for complete qualifications and job submission details, referencing job number 650991or 650994.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.
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Internal Number: 650991or 650994
About Kaiser Permanente
As America's largest nonprofit health plan, serving over 9 million members in eight states and the District of Columbia, we're driven by the needs of our patients and our responsibility to the communities we serve. We recruit high-caliber individuals and provide them with a positive work environment, outstanding facilities and resources, competitive wages, and exceptional benefits. If you believe quality of care and quality of life go hand in hand, this is the place to put your beliefs into practice.