We are hiring for several Nurse Care Managerpositions in the West Coast time zone. The Nurse Care Manager is responsible for the telephonic management of complex cases identified for the telehealth program. Remotely assesses patient health problems and needs, develops and implements nursing care plans, and maintains medical records. Active, current California license in good standing is required. Must have cardiac experience as well as knowledge of care management.
Essential Job Functions:
Conducts assessments and evaluates biometric and IVR data and trend analysis, and care planning for selected members/patients.
Collaborates with the member/patient, family, physician and all members of the healthcare team, internal and external to this organization.
Coordinates the delivery of high quality, cost-effective care based on a customized model of care supported by clinical practice guidelines.
Advocates for the member/patient and family among various sites to coordinate resource utilization.
Interacts with the member/patient, family, physician and healthcare team. Utilizes the case management process to set priorities, plan, organize, and implement interventions that are goal directed toward self-care/long term care outcomes, and the transition to stabilization or independent status.
Utilizes “Motivational Interviewing” techniques to influence member/patient behavioral changes to increase the level of compliance with customized care.
Encourages client/member/patient participation and compliance in the clinical program efforts.
Documents accurately and comprehensively based on the standards of practice and current organization policies.
Interacts and communicates, telephonically, using video, or via other technologies to be develop, striving for continuity and efficiency as the member/patient is managed along the continuum of care.
Understands fiscal accountability and its impact on the utilization of resources, proceeding to stabilization and self-care outcomes.
Evaluates care by problem solving, analyzing trends and variances and participating in the quality improvement program to enhance member/patient outcomes.
Performs care management responsibilities as per customer requirements; recognizes urgent situations and escalates issues appropriately.
Minimum of five (5) years broad clinical experience.
Minimum of three (3) years’ experience in home care, care coordination and transitions of care, case/disease management, telehealth or related specialty fields which may include Pulmonary, Endocrine, Cardiac, and other populations with chronic multiple morbidities.
Basic computer skills such as accessing the internet and navigating from one application to another.
Other proprietary technological proficiencies will be acquired on the job.
Nursing degree from a college or university. Appropriate experience may be considered in lieu of degree.
Flexible work hours, evenings and weekends, time scheduling, travel or on call work specific to the care management program.
*Registered Nurse License in California State is required; license(s) must be active and in good standing.
*Requires ability to work effectively from remote home-based office.
Spanish speaking RN's preferred.
Telecommuting is allowed.
Internal Number: NCMSpanish
About AMC Health
AMC Health is a leading provider of single source, turnkey telehealth solutions that extend care in the home combining telemonitoring technology such as biometric data acquisition, medication compliance, interactive voice response (IVR), and video enhanced remote collaboration with Telecare Management (TCM) including clinical services and account management, outcomes analytics and reporting, and client services such as fully managed device fulfillment/logistics, patient engagement and customer support services.