Clinic Director, Hospital Transplant Clinic
UI Health is seeking an innovative professional to serve as Clinic Director. This position directs the daily administrative operations of the transplant clinic and other units as assigned, including the management and supervision of specific functions, professional and/or support staff and direct patient care. As a member of the transplant team, works with the administrative director to support strategies and tactics to improve and strengthen the transplant service line, specifically it's clinic/hospital operations. This in an effort to provide high quality and cost effective care. This position will receive a joint annual performance evaluation from the Senior Director and the Clinic Medical Director.
- Work with transplant leadership to provide monthly dashboard reports in relation to demographics, visits per MD, charge lag, visits per supportive services, payer distribution, reimbursement, patient satisfaction and related metrics.
- Responsible for clinic operations including provider scheduling, provider attendance, registration, charge lag and throughput of patients visiting the transplant clinic.
- Work collaboratively with executive leadership as well as MD leadership to provide interventions promptly when system issues or other clinic concerns arise.
- Work with our QAPI team to identify opportunities to improve customer service, patient experience by addressing timely patient access, patient throughput and reductions in no-show rates.
- Oversee space planning in collaboration with Administrative director and Clinic Medical Director.
- Annually review and update, the Clinic's Disaster Plan in accordance with Ambulatory Services and Hospital Emergency Management Plant to ensure continuity of service in extreme situations.
- Participate in UIH/EOC/EHSO Disaster Plan drills and fire drills.
- Maintain accurate equipment and inventory logs. Responsible for clinic and department biennial equipment inventory.
- Work closely with Patient and Guest Services Department to ensure that patient compliments/complaints/grievances are addressed on a timely manner and resolved in accordance with
- Hospital and Clinic policies.
- Interview, hire, orient, direct, lead, mentor and evaluate performance of non-clinical staff in order to meet departments and organizational needs, objectives, and customer service expectations.
- Verify all staff working with the clinic, including non- hospital staff and observational students, has current license and certifications (CPR, ultrasound technicians) and ensure staff is compliant with annual mandatory requirements.
- Work with transplant leadership to support a strategic course to improve and strengthen the service line in terms of improving the contribution margin to the hospital.
- Attend all ambulatory leadership meetings as directed.
- Perform other related duties and participate in special projects as assigned.
- Master's Degree in Business Management, Health Care Administration, Public health or related field required.
- Three (3) years' managerial experience in an outpatient clinic setting required.
- Transplant clinic management experience preferred.
- Licensure as a Registered Nurse in Illinois required. Bachelor's degree in Nursing preferred.
- Must have working knowledge of health care in a physician office environment.
- Knowledge of CMS requirements, state and Joint Commission clinical guidelines/standards and compliance for patient healthcare, safety and billing requirements and knowledge how to apply them in practice.
- Strong communication skills to interact with patients and develop effective working relations with patients, colleagues, other colleges, ambulatory, providers, regulatory bodies, consultants and vendors.
- Ability to work with physicians in a collaborative manner.
Salary & Benefits:
UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.
For fullest consideration, please submit a complete application and supplemental resume by the close date of May 1, 2017.
The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.