• Oversight Management � be conversant in the underlying denial operations and client environmental and placement metrics that drive the ebbs and flows in revenue, and affect positive movement in each on a peer-level dotted line relationship with strategy and operations.
• Client Management -- Serve as primary on site contact for Denials Management and other key sponsors, present a knowledgeable, efficient, and professional image by handling business in a respectful and professional demeanor, and excel in the following activities:
  • Client Advisor � Rise to the level of trusted advisor to Clients, with respect to Client�s own performance.
  • Reporting and Analytics� Prepare and present to client performance reporting, as contracted and appropriate
  • Relationship Management -- Facilitate and maintain relationships through regular, pro-active communication, timely follow-through on requests and coordination of resources to meet client needs
  • Market based collaboration or prevention of denial contribution within accounts recievables. Function as leader of denial subcommittees to reduce failure rates from physician orders, financial clearance, admissions, clinical care management, documentation, discharge planning and appropriate revenue recognition.
• Company Policy. Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program. Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, Compliance, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
  • Internal Controls and Training. Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process. Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

SUPERVISORY RESPONSIBILITIES

KNOWLEDGE, SKILLS, ABILITIES

• Requires an understanding of systems and processes that impact revenue cycle performance and capabilities.
• Possesses the ability to build trusting relationships with Client Executives at all levels.
• Possesses analytical ability sufficient to work in a data-heavy environment and to identify trends in the data.
• Possess business acumen with an emphasis on: effective communication (i.e., listening, written and verbal), negotiation, influencing decision makers, business planning, strategy, problem solving, decision making and time management skills.
• Intermediate MS Office required (Outlook, Excel, Word, and PowerPoint).

EDUCATION / EXPERIENCE

• Demonstrated experience of the entire acute care hospital revenue cycle processes is required;
• Successful experience leading in matrixed environment.
• Understanding of the market, trends, competition, and key pain points for hospital executives.
• Proven success in project management roles to include developing and implementing business initiatives, change management, and bringing together disparate team members to successfully deliver client solutions
• Bachelor�s Degree preferred.
• Three to Five years Supervisory in a Revenue Cycle or Acute Health Care.

PHYSICAL DEMANDS

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel (most driving within Division)
  • 50% Travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

• Office Work Environment
• Hospital Work Environment

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.