The CNO is responsible for the overall management and development of the nursing staff, medical assistants, unit secretaries, and staff involved patient and staff education. This role is highly involved in day to day management of clinical workflows, compliance, quality, regulatory expectations and management of the facility’s medical supplies and safety related issues. This role has practical day to day duties such as oversight of clinical policies and procedures related to their team and functions, as well as regular involvement in more global functions such as budget management, program oversight, and long-term visioning for the health center and its staff and patient care model.
Responsible to the President/CEO
Other relationships: Works closely with the Officers of the Corporation, Board of Director, and full leadership team.
Directly supervise the Director of Clinical Services and Director of Quality Education, and other roles as may be assigned. Roles that fall underneath the two direct reports include the Clinical Nurse Manager, Medical Assistant Manager and others.
Serve as the lead for HRSA Operational Site Visits (OSV) and assist with implementing and maintaining source documentation for OSV compliance manual and protocol.
Develop, review and implement Clinical Policies and Procedures; Protocols, manuals; and workflows ensuring compliance with HRSA, CDPH, NCQA and other funding source/regulatory bodies’ guidelines. Ensures the agency is in good standing with CLIA Waiver and other required clinical certifications; completes renewals as needed.
Lead or participate in clinical committees including but not limited to clinical quality improvement, PCMH, COVID Management Team, UDS, Safety, Compliance and other key internal and external committees.
Co-lead the Clinical QA process (including PDSA’s, root cause analysis-RCA, etc), record reviews, data tracking/reporting, Datix occurrence report oversight, and utilization review (UR) analysis and management. Address clinical risk management matters/issues in collaboration with the CMO. Be a champion for quality improvement and innovation, encourage and lead QI projects, evaluate workflows, develop innovations and participate in data reviews and learning collaboratives
Monitor risk management via satisfaction surveys (with assistance from the Business Office Manager and others), monitoring occurrence reports, and follow through on patient comments/ complaints/ suggestions.
Review the implementation of no-show, late, walk-in, and cancellation policies. Monitor schedules for no-shows and cancellations, and implement procedures to reduce and to fill such slots as soon as possible with support from the CMO.
Play a leading role in the recruitment, development and support of a dynamic and multi-level clinical nursing staff, Medical Assistants and other Unit Secretaries; support the efficient deployment of clinical support staff, ensuring the right skill mix to promote the highest level of care.
Develop a positive culture to promote continuous growth and staff development, establish best practices and the education and support systems to sustain them.
As a member of executive leadership, engage regularly with the Board of Directors, participate in executive level decision-making, strategic planning, the development of business initiatives, and advance of the overall mission and goals of our organization.
Develop and promote partnerships with providers, payers, community organizations, NH DHHS, employers and other stakeholders to achieve quality and population health strategic goals and programs.
Responsible for daily operations of Amoskeag Health in collaboration with other Senior Management staff, including permanent appointment schedule, patient flow, clinical policies and procedures, and communications. Works in collaboration with CMO to enhance and manage patient productivity standards.
Works closely with the Supply Coordinator (who reports to CFO) in the ordering of medical supplies/equipment/medications/ with assistance from other personnel as needed.
Responsible for development of policies and workflows that continually improve ongoing follow-up systems regarding patient care, operational efficiency, regulatory compliance, and employee satisfaction and safety.
Attends seminars and educational programs necessary to gain knowledge and training in selected areas.
Internal Number: #402922176
About Amoskeag Health
Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.
Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.
We believe in:
Promoting wellness and empowering patients through education
Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and co...urtesy
Providing exceptional, evidence-based and patient-centered care
Removing barriers so that our patients achieve and maintain their best possible health
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.