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Care Connector - AdventHealth
Location Address: Kissimmee, FL
Top Reasons to work at AdventHealth
Career growth and advancement potential
Full time hours with Benefits
We have Positive values with a productive and energetic atmosphere
Work Hours/Shift: Full Time
You Will Be Responsible For:
Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
Copies, scans, files, and distributes documents.
Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.
Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:
Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.
Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.
Assist in the completion and maintenance of care management contracts during and after patient’s hospitalization.
Ensures all contract information is accurately documented and maintained in patients’ medical record.
Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.
Performs other duties as assigned.
KNOWLEDGE AND SKILLS REQUIRED:
Ability to communicate effectively with diverse populations
Ability to demonstrate compassion, responsiveness, and initiative
Ability to effectively present information and respond to questions from patients/family
Critical thinking and problem-solving skills
Knowledge of and ability to utilize internal and external resources
Flexibility in prioritization and effective organizational skills
Ability to multitask and function in a stressful, fast-paced environment
Professional presentation and decorum aligned with environment in which they are situated
Ability to speak using clear and professional language
Demonstrate written communication skills
Demonstrate interpersonal/verbal communication skills
KNOWLEDGE AND SKILLS PREFERRED:
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma or GED
At least one-year experience in a customer service environment
At least 6 months of experience in a healthcare environment
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.