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Position Summary: The Triage Coordinator assists providers and/or staff in the management of telehealth, community and system resources, and access to high quality care. The work includes providing a high level of telephonic and administrative support, program coordination and data management functions for a multidisciplinary, collaborative practice environment in keeping with department policy and regulations. The Triage Coordinator provides excellent customer service to ensure patient and customer care needs are met. The incumbent has contact with patients, patient families/significant others, community agencies, providers, staff and management when advocating for patients. Work situations are highly varied with rapidly changing priorities, which require strong interpersonal and organizational skills, diplomacy, decision making, knowledge and integration of available standards, resources and data.
Minimum Requirements: One-year experience in physician's office or other medical facility Previous experience working in emergency/crisis situations preferred Experience in the production of highly technical documents preferred 50 WPM typing/data entry
Education/Licenses/Certifications: Licensed as an LPN in the state of Washington
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.