Overview: OHC seeks a self-directed professional to provide administrative and clinical support in a high acuity Outpatient Oncology Infusion Specialty office. Responsibilities include greeting and rooming patients, obtaining vitals, drawing lab specimens, charting in the EMR system, cleaning and stocking patient rooms, answering patient questions and taking phone calls, assisting the physician and providing the best possible patient experience.
OHC is leading the region in quality, value-based care while providing compassionate and personalized medicine at the right time, the right place and the right treatment for every patient.
We offer a team-focused environment, competitive pay, limited weekends, strong benefits package including employer contributions for HSA and 401K, paid time off, paid holidays and support for continuing education and development.
About the company: OHC has served as the region's premier provider of treatments for cancer and blood disorders, offering a wide range of services and state-of-the-art treatments and technologies, as well as being nationally recognized for cutting edge clinical research breakthroughs in Southwest Ohio area for over 30 years. Serving patients close to home through our Cancer Centers of Excellence in Fairfield, Hamilton, West side of Cincinnati, Blue Ash, Kenwood, and Eastgate, Ohio. OHC puts patients first by delivering compassionate and convenient care, tailored to meet a patient's medical and personal needs. Responsibilities: Responsibilities include but are not limited to:
Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates patient demographic and insurance information in the system. Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, route questions to appropriate personnel, and takes accurate and thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination. Schedules returning patient appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes notes in patient chart.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains supply of necessary forms and appropriate office supplies required for daily activities.
Escorts patients to and from exam rooms, physician offices, and treatment rooms as appropriate.
Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
Obtains all necessary patient records as required by physician prior to treatment or procedures.
Prepares and stocks exam/treatment rooms and orders supplies as needed.
Assists physicians with exams and procedures as directed.
Administers subcutaneous and intramuscular injections, subject to physician direction and to all applicable state or local regulations
Maintains all exam/treatment room disinfection protocols.
Answers patient telephone calls for referral to physician or nurse/pharmacist.
Phones in prescriptions and makes other patient calls as directed by physicians and RN.
Informs physician of patient reschedules and no shows.
Performs other administrative duties, i.e., typing, filing faxing, chart preparation, reception, etc., as requested by supervisor or physician.
Qualifications: The ideal candidate is empathetic, highly organized, friendly, flexible and able to multi-task. Position requirements include:
High school diploma or equivalent required.
Certificate of graduation from an accredited program for Medical Assistants preferred. This is an entry-level position with experience as a medical assistant or nursing assistant preferred.
Current Basic Cardiac Life Support (BCLS) certification preferred.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.