East Lansing, Michigan
Stony Brook, New York
Arnold, Maryland
Winston-Salem, North Carolina
Seattle, Washington
Siler City, North Carolina
Raleigh, North Carolina
Posted: 12-Jan-23
Location: Nationwide
Type: Full Time
Categories:
Sector:
Additional Information:
Internal Number: 205
About Orpyx Medical Technologies Inc.
Orpyx develops digital therapeutics to extend mobility and healthspan for people living with diabetes. We are an ISO 13485 company committed to providing quality medical solutions that consistently meet customer needs and regulatory requirements. Orpyx® SI Sensory Insole System is comprised of sensor-embedded shoe insoles used to empower people with diabetes to extend mobility by preventing diabetes-related complications such as foot ulcers and amputation. The sensory insoles send feedback to an app-based display. The sensory data is uploaded to the Orpyx SI cloud-based dashboard, where the data can be remotely monitored between care visits by our credentialed care team. Our business model is a combination of medical device sales and SaaS (software-as-a-service) and meets the requirements for HCPCS and CPT reimbursement.
Who we are
The people at Orpyx are flexible thinkers and creative innovators. We come from a variety of backgrounds and carry a wealth of expertise in multiple industries, including medical, technology, software, marketing and finance. What we all have in common is an intense passion for the work we do. We have an extraordinary collection of talent that makes working here fun, unique and inspiring. Our hiring goal moving forward is to continue to build and grow a strong, effective team, while maintaining our friendly and innovative company culture.
The Position
The Patient Care Coordinator position will report to the Vice President Operations, with a dotted line to Head of Clinical Operations and Medical Director. This role plays a vital role in delivering seamless and engaging patient and provider experiences which is one of our core values. This role will analyze patient data in a secure dashboard and provide clinical feedback based on this information. This role will be responsible for liaising with healthcare providers and patients to ensure that supplementary healthcare information from the monitoring platform is used to optimize the patient’s care. The Medical Director will provide clinical oversight and review of the Care Coordinator’s assessments and recommendations. This position will be multi-disciplinary, adapting in the early-stage company environment as needs and as priorities change.
On a day-to-day basis, the successful candidate will be responsible for:
- Monitoring and analyzing physiological data as supplemental support to the healthcare providers patient care plan.
- Liaison between patient and provider to help with patient compliance to their remote monitoring care plan
- Making proactive outbound calls to provide clinical support and education
- Maintaining accurate records and documenting monitoring actions and discussions in a cloud-based dashboard
- Ensuring clear and consistent communication with healthcare providers and patients
- Addressing incoming calls requiring clinical guidance
- Liaising as a key stakeholder with other departments (Sales, Marketing, Customer Care, Development etc.) to optimize the overall patient and provider experience
- Collaborating on customer procedures, policies and standards
- Assisting Clinical & Regulatory Affairs with remote patient monitoring-related tasks
- Performing duties in a manner that is consistent with and committed to upholding the requirements of the quality management system
Additionally, due to the ever-changing and sometimes chaotic environment of an early-stage high-tech company, the Patient Care Coordinator may assume additional responsibilities, as required.
Qualifications
- LPN or LVN with verified credentials and licensure is any US State
- LPN or LVN Credentials and licensure in any of the Nurse Licensure Compact (NLC) States is preferable
- Fluent in both English and Spanish (written and spoken) is required
- Must be considered “qualified clinical staff” by the CPT codebook
- Minimum 3 years of licensed clinical staff professional service with patient management experience (remote or in person)
- Ability to analyze data and formulate clear clinical feedback based on this information
- Proven record of professional and effective customer communication skills is essential
- Demonstrated ability to establish rapport, build relationships and diffuse conflict situations effectively
- Familiar with technological troubleshooting and able to understand how multiple smartphone platforms operate
- Proficiency with Microsoft Office suite is required; experience with Atlassian and/or Zendesk suites an asset
- Familiarity with quality management systems (ISO 13485) and HIPAA/PIPEDA standards considered an asset
- Demonstrated excellent attention to detail, decision-making, problem solving and critical thinking skills
- Proven self-motivation and ability to deliver under pressure
- Ability to thrive in a rapidly growing, fast-paced, high-tech start-up environment
- Excellent written and verbal communication skills
- Fluency in foreign language(s) considered an asset
