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Posted: 24-May-23
Location: Orlando, Florida
Salary: Open
Internal Number: 23010900
Description
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: PRN
Shift: Varied, including weekends. Must reside within Central Florida area.
The community you’ll be caring for:
602 COURTLAND ST, Orlando, 32804
The role you’ll contribute:
The CxC Virtual Care Nurse coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibility include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of AdventHealth service offerings, service workflows, and CxC technologies necessary to perform all job functions.
The value you’ll bring to the team:
- Demonstrates excellent customer-care skills
- Provides virtual clinical care within their nursing scope of practice
- Competent in remote patient monitoring and uses critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice
- Elicit questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plan and follow-up
- Provide professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; when appropriate, escalate interactions to appropriate emergency response services
- Provide referrals to healthcare providers and community resources when appropriate; assist with follow-up or appointment scheduling when needed
- Utilize proper escalations when issues arise and see them through to resolution
- Adhere to all established workflows, scripting, and department greetings
- Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
- Provide courteous responses and excellent customer service when fielding inquiries from a variety of sources, including consumers, clinic staff, physicians, CxC colleagues, and leaders
- Actively work with staff and supervisors to achieve established performance metric standards
- Maintain knowledge of CxC services and AH offerings to properly direct inquiries when outside of service's scope
- Perform other duties, as assigned by the Supervisor or other leaders
- Escalate issues or complaints, as appropriate, to appropriate parties
- Adhere to department policies and procedures and HIPAA regulations
The expertise and experiences you'll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED:
- Bachelor of Science in nursing or related field
- Graduate of an accredited school of nursing
- Minimum (2) years of clinical experience in a health-related field; (1) minimum of nursing experience
EDUCATION AND EXPERIENCE PREFERRED:
- One year of experience providing virtual care coordination or remote patient monitoring in a centralized environment
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
- State licensure as a Registered Nurse (RN)
