As a Thyme Care Nurse, you will be on the frontlines serving our members diagnosed with cancer. This role reports into our Director of Member Experience. In it, you will conduct clinical assessments, monitor for changes in health, coordinate care including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our members as they move through the continuum of oncology care. You will demonstrate a strong clinical focus, factoring in the need for culturally-competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating feedback from members and providers back to our clinical leadership. This role can be remote or hybrid based in our Nashville office.
Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. In order to ensure we have sufficient clinical coverage at all times, we do maintain a schedule that includes your lunch and breaks.
Within your first three months, you will:
- Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
- Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
- Become comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards. Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards.
- Support members and partner with providers in the oncology care continuum from screening, diagnosis, surgery, and ongoing treatment to survivorship or end-of-life.
- Be able to identify and prioritize a member's needs and assist them with care coordination and clinical support such as symptom management, nutritional support, coordinating discharge, connecting members to high quality providers, and supporting readmission preventions.
- Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
- Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
- Partner with non-clinical Care Team members to support the member’s social determinants of health needs, for example, food resources, transportation access, support at home.
- Be available for urgent clinical escalations and clinical consult support.
WHAT LEADS TO SUCCESS
- Spanish Fluency. You are a native or fluent Spanish speaker who is comfortable speaking with members about their medical symptoms and diagnosis in Spanish.
- Act with our members in mind. Thyme Care’s mission, and in particular our member experience, matters deeply to you.
- Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
- A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed.
- Experience. You have at least 5 years of nursing experience with 3 years of oncology nursing or case management experience. Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
- Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
- Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
- Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
- A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
- Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
The shift for this role will be 12:00pm-8:30pm EST.
This is a non-exempt, full time position. The pay rate for this role is $39.90/hour.
We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.