Career Center

<p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!</span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">JOB SUMMARY </span><br /> Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.</span></span></p> <p style="font-family: Arial"><br /> <span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Include the following. Others may be assigned.</span></span></p> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.</span></span><br /> </p> </li> </ul> <br><br><b>Qualifications:</b><br><p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><b>Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.</b></span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">KNOWLEDGE, SKILLS, ABILITIES</span></span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></p> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Minimum typing skills of 35 wpm</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Demonstrated working knowledge of PC/CRT/printer</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Knowledge of function and relationships within a hospital environment preferred</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Customer service skills and experience</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Ability to work in a fast paced environment</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Ability to receive and express detailed information through oral and written communications</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Course in Medical Terminology required</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Understanding of Third Party Payor requirements preferred</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Understanding of Compliance standards preferred</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must be able to perform essential job duties in at least two Patient Access service areas including ED.</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.</span></span></p> </li> </ul> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">EDUCATION / EXPERIENCE</span></span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Include minimum education, technical training, and/or experience preferred to perform the job.</span></span></p> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">High School Diploma or GED required</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">0 � 1 year in a Customer Service role.</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">0 � 1 year administrative experience in medical facility, health insurance, or related area preferred</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Some college coursework is preferred</span></span></p> </li> </ul> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">PHYSICAL DEMANDS</span></span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></p> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must be able to sit at computer terminal for extended periods of time</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Occasionally lift/carry items weighing up to 25 lbs.</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Frequent prolonged standing, sitting, and walking</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Occasionally push a wheelchair to assist patients with mobility problems.</span></span></p> </li> </ul> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">WORK ENVIRONMENT</span></span></span></p> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></p> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Hospital administration</span></span></p> </li> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Can work in patient care locations which include potential exposure to life-threatening patient conditions.</span></span></p> </li> </ul> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-weight: bold;">OTHER</span></span></span></p> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Must be available to work hours and days as needed based on departmental/system demands.</span></span></p> </li> </ul> <ul> <li> <p style="font-family: Arial"><span style="font-size:10px;"><span style="font-family:Arial,Helvetica,sans-serif;">Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.</span></span></p> </li> </ul> <div style="margin: 3px 0px; text-indent: 0px;"> <span style="text-transform: uppercase; font-weight: bold; display: inline-block;">Job: </span> <span style="text-transform: capitalize; text-indent: 0px; font-weight: normal; display: inline;">Patient Access</span> </div><div style="margin: 3px 0px; text-indent: 0px;"> <span style="text-transform: uppercase; font-weight: bold; display: inline-block;">Primary Location: </span> <span style="text-transform: capitalize; text-indent: 0px; font-weight: normal; display: inline;">El Paso, Texas</span> </div><div style="margin: 3px 0px; text-indent: 0px;"> <span style="text-transform: uppercase; font-weight: bold; display: inline-block;">Job Type: </span> <span style="text-transform: capitalize; text-indent: 0px; font-weight: normal; display: inline;">Full-time</span> </div><div style="margin: 3px 0px; text-indent: 0px;"> <span style="text-transform: uppercase; font-weight: bold; display: inline-block;">Shift Type: </span> <span style="text-transform: capitalize; text-indent: 0px; font-weight: normal; display: inline;">Rotate</span> </div><div style="margin: 3px 0px; text-indent: 0px;"> <span style="text-transform: uppercase; font-weight: bold; display: inline-block;">Shift Begin: </span> <span style="text-transform: capitalize; text-indent: 0px; font-weight: normal; display: inline;">3:00 PM</span> <span style="text-transform: uppercase; font-weight: bold; display: inline-block;">Shift End: </span> <span style="text-transform: capitalize; text-indent: 0px; font-weight: normal; display: inline;">11:30 PM</span> </div><br /><p>Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.</p>